{"id":8552,"date":"2026-04-29T21:40:34","date_gmt":"2026-04-29T21:40:34","guid":{"rendered":"https:\/\/mihaljevicmed.hr\/?page_id=8552"},"modified":"2026-05-29T11:30:14","modified_gmt":"2026-05-29T11:30:14","slug":"uvjeti-dostave","status":"publish","type":"page","link":"https:\/\/mihaljevicmed.hr\/en\/uvjeti-dostave\/","title":{"rendered":"Delivery Terms"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8552\" class=\"elementor elementor-8552\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15d082a6 e-flex e-con-boxed e-con e-parent\" data-id=\"15d082a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\n\n\t\t<div class=\"elementor-element elementor-element-392e6dee elementor-widget elementor-widget-text-editor\" data-id=\"392e6dee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">UVJETI DOSTAVE I PLA\u0106ANJA<\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">PODRU\u010cJE DOSTAVE<\/p>\n\n<p>\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">Dostavljamo na podru\u010dju:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Republike Hrvatske<\/li>\n\n<li>Dr\u017eava \u010dlanica Europske unije<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Za dostavu izvan navedenih podru\u010dja, molimo<br \/>kontaktirajte nas na prodaja@mihaljevicmed.hr za<br \/>posebnu ponudu.<\/p>\n\n<ol class=\"wp-block-list\" start=\"2\">\n<li>CIJENE DOSTAVE<\/li>\n<\/ol>\n\n<p class=\"wp-block-paragraph\">Cijena dostave izra\u010dunava se automatski u ko\u0161arici<br \/>prilikom unosa adrese, ovisno o podru\u010dju isporuke<br \/>i ukupnom iznosu narud\u017ebe.<\/p>\n\n<p class=\"wp-block-paragraph\">Za narud\u017ebe iznad odre\u0111enog iznosa nudimo besplatnu<br \/>dostavu. To\u010dan prag besplatne dostave prikazat \u0107e<br \/>se u ko\u0161arici.<\/p>\n\n<ol class=\"wp-block-list\" start=\"3\">\n<li>ROK ISPORUKE<\/li>\n<\/ol>\n\n<p class=\"wp-block-paragraph\">3.1. Hrvatska<\/p>\n\n<p class=\"wp-block-paragraph\">Rok za isporuku iznosi do 3 radna dana od dana<br \/>kad je uplata vidljiva na na\u0161em ra\u010dunu.<\/p>\n\n<p class=\"wp-block-paragraph\">3.2. Europska unija<\/p>\n\n<p class=\"wp-block-paragraph\">Rok za isporuku iznosi 5 do 10 radnih dana, ovisno<br \/>o dr\u017eavi i dostavnoj slu\u017ebi.<\/p>\n\n<p class=\"wp-block-paragraph\">U rok isporuke ne ulaze:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>dan zaprimanja narud\u017ebe i uplate<\/li>\n\n<li>subote, nedjelje i blagdani<\/li>\n\n<li>vrijeme ka\u0161njenja zbog neto\u010dne ili nepotpune<br \/>adrese<\/li>\n\n<li>vrijeme ka\u0161njenja zbog vi\u0161e sile (vremenski<br \/>uvjeti, \u0161trajkovi, prekid prometa)<\/li>\n<\/ul>\n\n<ol class=\"wp-block-list\">\n<li>POSEBNI UVJETI ZA MATI\u010cNU MLIJE\u010c<\/li>\n<\/ol>\n\n<p class=\"wp-block-paragraph\">Mati\u010dna mlije\u010d je osjetljiv proizvod koji zahtijeva<br \/>\u010duvanje u hladnjaku. Dostava se vr\u0161i pod posebnim<br \/>uvjetima:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Dostava unutar Hrvatske u rashladnom pakiranju<\/li>\n\n<li>Preporuka: prilikom narud\u017ebe mati\u010dne mlije\u010di,<br \/>budite dostupni za preuzimanje po\u0161iljke kako bi<br \/>proizvod ostao svje\u017e<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Za dostavu mati\u010dne mlije\u010di izvan Hrvatske,<br \/>kontaktirajte nas izravno na prodaja@mihaljevicmed.hr<\/p>\n\n<ol class=\"wp-block-list\" start=\"5\">\n<li>NA\u010cIN DOSTAVE<\/li>\n<\/ol>\n\n<p class=\"wp-block-paragraph\">Po\u0161iljke isporu\u010dujemo putem [ime dostavne slu\u017ebe \u2014<br \/>uskladiti s klijentom].<\/p>\n\n<p class=\"wp-block-paragraph\">Po\u0161iljke se pakiraju tako da se uobi\u010dajenom<br \/>manipulacijom u transportu ne mogu o\u0161tetiti.<\/p>\n\n<ol class=\"wp-block-list\" start=\"6\">\n<li>PREUZIMANJE PO\u0160ILJKE<\/li>\n<\/ol>\n\n<p class=\"wp-block-paragraph\">Prilikom preuzimanja po\u0161iljke kupac je du\u017ean<br \/>provjeriti njezino vanjsko stanje.<\/p>\n\n<p class=\"wp-block-paragraph\">Ako je ambala\u017ea vidljivo o\u0161te\u0107ena (poderana,<br \/>mokra, smrskana), kupac:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>treba ODBITI preuzimanje po\u0161iljke<\/li>\n\n<li>napraviti zapisnik o o\u0161te\u0107enju kod dostavlja\u010da<\/li>\n\n<li>kontaktirati nas u \u0161to kra\u0107em roku na<br \/>prodaja@mihaljevicmed.hr ili +385 91 253 8260<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Po zaprimanju obavijesti, \u0161aljemo zamjensku<br \/>po\u0161iljku bez dodatnih tro\u0161kova za kupca.<\/p>\n\n<ol class=\"wp-block-list\" start=\"7\">\n<li>NA\u010cIN PLA\u0106ANJA<\/li>\n<\/ol>\n\n<p class=\"wp-block-paragraph\">Pla\u0107anje se vr\u0161i izravnom uplatom na bankovni<br \/>ra\u010dun:<\/p>\n\n<p class=\"wp-block-paragraph\">Primatelj: Nektar, obrt za p\u010delarstvo<br \/>IBAN: HR1924070001100656480<br \/>Model: HR00<br \/>Poziv na broj: [broj narud\u017ebe]<br \/>Opis pla\u0107anja: Narud\u017eba [broj narud\u017ebe]<\/p>\n\n<p class=\"wp-block-paragraph\">Po zavr\u0161etku narud\u017ebe primit \u0107ete e-mail s<br \/>detaljnim podacima za uplatu, uklju\u010duju\u0107i 2D barkod<br \/>za jednostavno skeniranje mobilnim bankarstvom.<\/p>\n\n<p class=\"wp-block-paragraph\">Uplatu mo\u017eete izvr\u0161iti:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>u banci ili po\u0161ti<\/li>\n\n<li>putem internet bankarstva<\/li>\n\n<li>putem mobilnog bankarstva (skeniranjem 2D barkoda)<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Roba se otprema nakon \u0161to je uplata vidljiva na<br \/>na\u0161em ra\u010dunu, \u0161to je obi\u010dno 1 do 2 radna dana<br \/>nakon uplate.<\/p>\n\n<p class=\"wp-block-paragraph\">Roba ne\u0107e biti poslana ukoliko uplata nije vidljiva<br \/>na na\u0161em ra\u010dunu.<\/p>\n\n<ol class=\"wp-block-list\" start=\"8\">\n<li>POVRAT I REKLAMACIJE<\/li>\n<\/ol>\n\n<p class=\"wp-block-paragraph\">Pravo na povrat robe i postupak reklamacije<br \/>detaljno su ure\u0111eni u na\u0161im<br \/>[Uvjetima poslovanja].<\/p>\n\n<p class=\"wp-block-paragraph\">Sa\u017eetak:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Pravo na povrat: 14 dana od isporuke (jednostrani<br \/>raskid)<\/li>\n\n<li>Reklamacija: u slu\u010daju o\u0161te\u0107enja, isteka roka<br \/>trajanja ili krive isporuke<\/li>\n\n<li>Kontakt: prodaja@mihaljevicmed.hr<\/li>\n<\/ul>\n\n<ol class=\"wp-block-list\">\n<li>INFORMATIVNI KARAKTER PODATAKA<\/li>\n<\/ol>\n\n<p class=\"wp-block-paragraph\">Slike i opisi proizvoda na na\u0161oj stranici<br \/>informativnog su karaktera. Iako se trudimo da<br \/>budu \u0161to vjerniji, ne mo\u017eemo jam\u010diti da u<br \/>potpunosti odgovaraju stvarnom izgledu proizvoda.<\/p>\n\n<ol class=\"wp-block-list\" start=\"10\">\n<li>KONTAKT<\/li>\n<\/ol>\n\n<p class=\"wp-block-paragraph\">Za sva pitanja vezana uz dostavu i pla\u0107anje:<\/p>\n\n<p class=\"wp-block-paragraph\">Nektar, obrt za p\u010delarstvo<br \/>Franje Lu\u010di\u0107a 32, 10000 Zagreb<br \/>OIB: 90955732444<\/p>\n\n<p class=\"wp-block-paragraph\">E-mail: prodaja@mihaljevicmed.hr<br \/>Telefon: +385 91 253 8260<\/p>\n<p>\u00a0<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>DELIVERY AND PAYMENT TERMS<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>1. DELIVERY AREA<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">We deliver within:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">The Republic of Croatia<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Member states of the European Union<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">For delivery outside these areas, please contact us at <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:prodaja@mihaljevicmed.hr\">prodaja@mihaljevicmed.hr<\/a> for a custom quote.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>2. DELIVERY PRICES<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The delivery cost is calculated automatically in the cart when the address is entered, depending on the delivery area and the total order amount.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">For orders above a certain amount, we offer free delivery. The exact free delivery threshold will be displayed in the cart.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>3. DELIVERY TIME<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>3.1. Croatia<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The delivery period is up to 3 business days from the day the payment is visible in our account.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>3.2. European Union<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The delivery period is 5 to 10 business days, depending on the country and the delivery service.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The delivery period does not include:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">the day of receipt of the order and payment<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Saturdays, Sundays, and public holidays<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">delays due to incorrect or incomplete addresses<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">delays caused by force majeure (weather conditions, strikes, traffic disruptions)<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>4. SPECIAL CONDITIONS FOR ROYAL JELLY<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Royal jelly is a sensitive product that requires refrigeration. Delivery is carried out under special conditions:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Delivery within Croatia in refrigerated packaging<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Recommendation: when ordering royal jelly, please be available to receive the shipment so that the product remains fresh<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">For delivery of royal jelly outside Croatia, please contact us directly at <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:prodaja@mihaljevicmed.hr\">prodaja@mihaljevicmed.hr<\/a><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>5. DELIVERY METHOD<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Shipments are delivered via [delivery service name \u2014 to be confirmed with the client].<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Shipments are packaged so that they cannot be damaged by normal handling during transport.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>6. RECEIPT OF THE SHIPMENT<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Upon receiving the shipment, the customer is obliged to check its external condition.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If the packaging is visibly damaged (torn, wet, crushed), the customer should:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">REFUSE to accept the shipment<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">file a damage report with the courier<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">contact us as soon as possible at <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:prodaja@mihaljevicmed.hr\">prodaja@mihaljevicmed.hr<\/a> or +385 91 253 8260<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Upon receiving notification, we will send a replacement shipment at no additional cost to the customer.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>7. PAYMENT METHOD<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Payment is made by direct transfer to the following bank account:<\/p>\n<p class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">Recipient: Nektar, beekeeping trade IBAN: HR1924070001100656480 Model: HR00 Reference: [order number] Payment description: Order [order number]<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Upon completing your order, you will receive an email with detailed payment information, including a 2D barcode for easy scanning via mobile banking.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">You can make the payment:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">at a bank or post office<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">via internet banking<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">via mobile banking (by scanning the 2D barcode)<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Goods are dispatched once the payment is visible in our account, which is usually 1 to 2 business days after payment.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Goods will not be shipped until the payment is visible in our account.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>8. RETURNS AND COMPLAINTS<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The right to return goods and the complaints procedure are set out in detail in our [Terms of Business].<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Summary:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Right of return: 14 days from delivery (unilateral termination)<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Complaints: in cases of damage, expired shelf life, or incorrect delivery<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Contact: <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:prodaja@mihaljevicmed.hr\">prodaja@mihaljevicmed.hr<\/a><\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>9. INFORMATIONAL NATURE OF DATA<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Product images and descriptions on our site are for informational purposes. Although we strive to make them as accurate as possible, we cannot guarantee that they fully correspond to the actual appearance of the product.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>10. CONTACT<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">For any questions regarding delivery and payment:<\/p>\n<p class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">Nektar, beekeeping trade Franje Lu\u010di\u0107a 32, 10000 Zagreb OIB (Tax ID): 90955732444<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Email: <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:prodaja@mihaljevicmed.hr\">prodaja@mihaljevicmed.hr<\/a> Phone: +385 91 253 8260<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>UVJETI DOSTAVE I PLA\u0106ANJA \u00a0 PODRU\u010cJE DOSTAVE \u00a0 Dostavljamo na podru\u010dju: Za dostavu izvan navedenih podru\u010dja, molimokontaktirajte nas na prodaja@mihaljevicmed.hr zaposebnu ponudu. Cijena dostave izra\u010dunava se automatski u ko\u0161ariciprilikom unosa adrese, ovisno o podru\u010dju isporukei ukupnom iznosu narud\u017ebe. Za narud\u017ebe iznad odre\u0111enog iznosa nudimo besplatnudostavu. To\u010dan prag besplatne dostave prikazat \u0107ese u ko\u0161arici. 3.1. Hrvatska [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-8552","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mihaljevicmed.hr\/en\/wp-json\/wp\/v2\/pages\/8552","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mihaljevicmed.hr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mihaljevicmed.hr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mihaljevicmed.hr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mihaljevicmed.hr\/en\/wp-json\/wp\/v2\/comments?post=8552"}],"version-history":[{"count":5,"href":"https:\/\/mihaljevicmed.hr\/en\/wp-json\/wp\/v2\/pages\/8552\/revisions"}],"predecessor-version":[{"id":9805,"href":"https:\/\/mihaljevicmed.hr\/en\/wp-json\/wp\/v2\/pages\/8552\/revisions\/9805"}],"wp:attachment":[{"href":"https:\/\/mihaljevicmed.hr\/en\/wp-json\/wp\/v2\/media?parent=8552"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}